This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Website URL, unless otherwise defined in this Privacy Policy.
AC Team Marketing Sdn. Bhd. is registered as a Data Controller with the Data Protection Regulator, The Information Commissioner’s Office. Our Company registration No. is 921624-X. AC Team Marketing Sdn. Bhd. only collect or use personal and other information relating to you for the purposes indicated in notifications with the Information Commissioner’s Office and as detailed in this privacy policy in accordance with all applicable MALAYSIA & International Laws.
What information AC Team Marketing Sdn. Bhd. collects & how it is used
Personal Information – When you place an order with AC Team Marketing Sdn. Bhd., your name, e-mail address, home address, delivery address, your contact telephone numbers and payment details, which may include credit or debit card number, expiry date & security code are collected in order to authorise your payment, process and fulfil your orders and to notify you of your order status.
AC Team Marketing Sdn. Bhd. may also use this information to carry out security checks which may involve sharing your personal information with credit reference agency Experian to help prevent fraudulent activity.
AC Team Marketing Sdn. Bhd. may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services.
If you have provided prior consent AC Team Marketing Sdn. Bhd. may also use your name and email address to send you special offers, updates and other promotions.
Consent will be asked for at the point of order and should you decide to order over the phone our operators will also ask you for consent at the appropriate time and refer you to this privacy policy.
Should you later wish to withdraw consent you may do so using the unsubscribe link in any email you receive from us or you may use our contact details to make this request.
Tracking & Performance Data – To improve the design, to tailor content and in order to understand the buying behaviour of users, AC Team Marketing Sdn. Bhd. use cookies which are small text files containing tracking information which are stored on your computer’s hard drive. If you set your browser to reject cookies you may be limiting your use of some areas of the website.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Other Information Pertaining to you – AC Team Marketing Sdn. Bhd. may collect other information from you such as any email messages you send to us, transcripts of any live chats you take part in and AC Team Marketing Sdn. Bhd. may also record any telephone conversations you may have for training, legal obligations, warranty and improvement purposes.
Your consumer rights
As a customer of AC Team Marketing Sdn. Bhd. you have several rights in relation to the processing of your personal information, these are:
Right to Access – You may contact AC Team Marketing Sdn. Bhd. at any time to ask what information is held about you free of charge. AC Team Marketing Sdn. Bhd. are obliged to provide this to you without undue delay up to a maximum of 25 working days. Depending on the initial request AC Team Marketing Sdn. Bhd. will issue a Subject Access Request (SAR) form in order to better and more quickly identify you and your records. Should AC Team Marketing Sdn. Bhd. require more than 25 working days to process your request AC Team Marketing Sdn. Bhd. will contact you within the 25 working day period and let you know.
Right to Accuracy –AC Team Marketing Sdn. Bhd. takes all necessary steps to ensure information collected is accurate, however should you believe or discover the information held about you is inaccurate you can contact us using the details in the Contact Us section below and ask us to correct it.
Right to Object – If you are not satisfied in any way with how AC Team Marketing Sdn. Bhd. is processing your information you may communicate using the details/methods provided in the Contact Us section and explain why you object. You may ask AC Team Marketing Sdn. Bhd. to restrict or completely stop processing your information. Dependent on the legal basis upon which we are processing it, if AC Team Marketing Sdn. Bhd. should not agree to this we will let you know together with the reason why. If you are still not satisfied with our response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.
Right to Erasure – You may ask AC Team Marketing Sdn. Bhd. to remove all information that relates to you using the details listed in the Contact Us section. Dependent on the legal basis upon which your personal data is being processing should we not agree to this AC Team Marketing Sdn. Bhd. will let you know together with the reason why. If you are still not satisfied with the response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.
Right to Portability – You can ask AC Team Marketing Sdn. Bhd. to provide any information held about you to another organisation in a universally compatible format. Again you may make this request using the details shown in the Contact Us section.
Contacting us
You can email us using: chi@alccos.com
We will process your request and respond to you no later than 7 working days after receipt of your communication.
Changes to our Privacy Policy
AC Team Marketing Sdn. Bhd. may make changes every now and then to its privacy policy & terms & conditions, it is your responsibility to familiarise yourself with the latest versions prior to using our website and our services.
We are a secure site
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Organisational Measures – AC Team Marketing Sdn. Bhd. have company policies and handling procedures in place which employees and business partners with whom we may share your information must follow. Regular training is also undertaken to ensure policy and procedures and all applicable regulations and laws are followed.
Access Control & Authentication – AC Team Marketing Sdn. Bhd. use access control systems to ensure only authorised employees and business partners have access to your information that is limited to what is needed for carrying out their job. Each individual with access has to provide access credentials in order to gain access to the systems which are monitored.
Just as AC Team Marketing Sdn. Bhd. employees and business partners can gain access to your personal information, AC Team Marketing Sdn. Bhd. site may also provide you with account facilities where you can customise and improve your user experience and manage any customisable settings as well as view your own account information.
In order to provide this service AC Team Marketing Sdn. Bhd. invite you in the first instance to create a username and password. AC Team Marketing Sdn. Bhd. would ask that you maintain the confidentiality of these credentials just as we do ours to help prevent unauthorised access.
AC Team Marketing Sdn. Bhd. offer the following tips to keep your log in details secure:
Make your password strong – the longer and more complicated it is the harder it is for others to guess or crack, we suggest using a passphrase (a random selection of words you can easily remember) or why not use a password manager (there are many freely available on line that can create one for you and remember it so that you don’t have to
Don’t share passwords with anyone – even someone you know, passwords can be easily compromised especially if they are known to others
Don’t reuse passwords across multiple on line accounts – once a password is compromised a crook can try these credentials on other websites that you may use and gain unauthorised access allowing them to learn more about you which can then be used for fraud or identity theft
Encryption -AC Team Marketing Sdn. Bhd. use data encryption to ensure safe and secure transactions. AC Team Marketing Sdn. Bhd. site is secured using industry standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) technology which creates an encrypted link between the web server and your browser ensuring that all data passed between us remains private and secure.
In order to be able to generate this encrypted link a web server requires an SSL/TLS Certificate. SSL/TLS certificates confirm two essential factors:
• That you have a secure SSL/TLS (encrypted) link with our website.
• That the website owner is a valid and legitimate organisation.
Payment Card Data – In addition to AC Team Marketing Sdn. Bhd. using your payment details to process your order, the organisation that processes the payment together with your card issuer may do additional fraud checks to verify the card and the transaction is legitimate.
Visa & MasterCard in particular may interrupt the order process after you enter your payment details and will prompt you for an additional security password where you are using one of these cards and are enrolled in either the “MasterCard SecureCode” or “Verified by Visa” schemes. Where you are not enrolled you will be asked to enrol. Once this process is completed you will be returned to our website to complete the transaction.
Need Info Filling for this paragraph by the Local Payment Gateway Provider (sample: iPay88)
MasterCard® SecureCode™ Explained
MasterCard® SecureCode™ is a simple and secure method of payment at online stores, for which you will have a private code known only to you and to your bank. Your SecureCode™ enhances your existing MasterCard® account by safeguarding against unauthorised use of your card when shopping at participating online retailers. Every time you make a payment with these retailers, you will be automatically prompted to enter your own private SecureCode™ – just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online.
Verified by Visa Explained
Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers. Retailers are protected against fraudulent transactions and the costs associated with it, while customers can spend with confidence knowing that their payment details are safe.
Data Storage & Retention – In order to minimise the risk of exposure to your information AC Team Marketing Sdn. Bhd. only keep your information for as long as needed in accordance with our policies, industry best practice and to comply with the law. AC Team Marketing Sdn. Bhd. current internal retention policy is set to a maximum of 7 years this allows us to comply with financial regulations and provides ample time for customers to make enquiries about previous orders and to deal with queries regarding any guarantee and warranty period on products or services sold to you.
Personal information collected via this website is stored on servers located within the MALAYSIA and therefore is subject to Malaysia privacy and data protection regulations; AC Team Marketing Sdn. Bhd. will not store your information on systems outside of the MALAYSIA without permission from you unless international data sharing treaties or specialist contracts are in place.
Information Sharing – AC Team Marketing Sdn. Bhd. will not disclose your personal information to anyone other than businesses within the CDSL group and to reputable third party contractors engaged by AC Team Marketing Sdn. Bhd. to perform a variety of functions such as delivering and processing your orders, assisting with promotions, fraud management, handling complaints or providing technical services such as Live Chat and hosting.
AC Team Marketing Sdn. Bhd. require all such third parties to sign a data sharing agreement which means they agree to treat your personal information as fully confidential and to fully comply with all applicable MALAYSIA and International data protection laws and consumer legislation from time to time in place. Additionally AC Team Marketing Sdn. Bhd. will never sell or pass your personal information to anyone without informing you and gaining your consent.
Disclaimer – AC Team Marketing Sdn. Bhd. provide links to other resources & websites such as review sites, social media pages and blogs hosted on other platforms amongst others. By visiting these sites you recognise that these other websites to whichAC Team Marketing Sdn. Bhd. link to will be governed by their own terms and conditions & privacy policies. We accept no responsibility or liability for the content and data protection policies of websites which are not withinAC Team Marketing Sdn. Bhd. control.
This privacy policy may not be applicable in all countries where AC Team Marketing Sdn. Bhd. visitors or registered community users reside, security policies may vary according to the individual Internet laws in each host country.
