Refund and Returns Policy

AC Team Marketing Sdn. Bhd. is committed to providing exceptional customer service. Below is a summary of our returns policy, for full details please refer to the Conditions of Use.

With reference to spare parts:

It is recommended that parts are fitted by a competent, trained engineer we would point out that:

Rough handling or impact shock can cause irreparable internal or external damage.

Incorrect fitting, an associated faulty component, or a modification to circuitry can damage a new part so that it displays symptoms of a ‘failed when purchased’ condition.

A malfunction in another part can indicate a failure in a new component even if it is in perfect condition.

Under these circumstances if parts have been fitted we supply components, on the understanding that the purchaser accepts full responsibility and knows that no question of return under guarantee is possible. Furthermore, we do not supply parts so that you can try them on your appliance to see if it’s the problem and then return them when it does not fix the issue.

A Refund will only be granted if parts have never been fitted and are still in the original packaging unopened & previously agreed by us. Any parts sent back and found to be used, or have signs of being fit and not in the condition received in will not be refunded. Any parts sent back which fit the above terms are sent knowing that postage costs are non-refundable and you will be liable to pay a handling charge of 20% of the purchase price. Such product must be returned by you carriage-paid to us in the original shipping carton, if possible, within 7 working days of it being authorised for return.

No product delivered to you which is in accordance with your order will be accepted for return without the prior written approval from us. Returns will only be considered if you contact us within 14 working days of the order being received.

Products returned without our prior written approval may at our absolute discretion be returned to you or stored at your expense without prejudice to any rights or remedies that we have.

In the event that you claim the product delivered is faulty, not in accordance with your order or does not agree with the description or quantity of the goods invoiced, you must advise us within 14 working days of the order being received. If such a claim is proven, we may rectify any fault or refund you at our absolute discretion. In the event that we require the goods to be returned, we will advise the method of return at our expense.

We are unable to accept the return of circuit boards or electronic components unless faulty and within the suppliers warranty period. Please make sure that any such items ordered are in accordance with your requirements before ordering.

All electrical items must be fitted by a person qualified to carry out the electrical repairs. Before an electrical item that has been installed will be considered for return, we must be provided with an invoice or a copy of an electrical certificate of compliance from a properly qualified installer detailing the work that has been carried out and listing the parts replaced.

Any refund will be paid by the same payment method used for the original order within 10 working days of the refund being agreed.